one of the most customer-focused people I’ve ever worked with

“I had the pleasure of working with Scott at BatchBlue, where I first met him in his role as a tech blogger and a customer. Scott grew to know the ins and outs of the product so well that we hired him to teach others. As a senior member of our Customer Experience team, Scott was instrumental in growing our customer base, responding to feedback, raising customer-facing issues to the appropriate teams, and managing our community forums. He also ran our Experts program, led instructional webinars and wrote informational blog posts and customer profiles for the BatchBlog.

Scott is definitely one of the most customer-focused people I’ve ever worked with. He has a deep understanding of tech and the patience to explain it to others who don’t. He’s always up on the latest technologies and how they can be used to improve process, and is also an excellent writer. As CCO and a company founder, I very much appreciated having Scott on the team and the myriad of talents he brought to our company.”

Michelle Riggen-Ransom – Co-founder and Chief Communications Officer, BatchBlue Software (currently Founder at Social Glu Communications)